Contact & Support
We're a small UK family-run team. We read every message.
Request beta access
KindTally is currently in a private beta, so new families join by invitation. If you’re a parent or carer who would like to take part, add your email to the waiting list and we’ll send an invitation as places open up.
Prefer email? Write to kindtally.app@gmail.com with “Request beta access” in the subject line. If you already have an invitation, use the link in it to sign up as normal.
The fastest way to reach us is by email:
kindtally.app@gmail.comPlease include your account email so we can find your family quickly.
We aim to reply within 2 working days (Mon–Fri, UK time). Billing and refund requests are prioritised.
KindTally is operated by Karl Newton, trading as KindTally, a sole trader based in the United Kingdom.
What we can help with
- Account, sign-in or password issues
- Questions about chores, rewards, routines or pocket money tracking
- Billing, plan changes, cancellations and receipts
- Refund requests (processed through Paddle — see our Refund Policy)
- Data, privacy and family-account requests (see our Privacy Policy)
- Bug reports and feature ideas
Payments & refunds
Paid KindTally subscriptions are processed by Paddle.com Market Ltd as Merchant of Record. To look up an order, download an invoice or request a refund directly, visit paddle.net. You can also email us at kindtally.app@gmail.com and we'll help direct it.