Contact & Support

We're a small UK family-run team. We read every message.

Email support

The fastest way to reach us is by email:

support@kindtally.co.uk

Please include your account email so we can find your family quickly.

Response times

We aim to reply within 2 working days (Mon–Fri, UK time). Billing and refund requests are prioritised.

Operator

KindTally is operated by Karl Newton, trading as KindTally, a sole trader based in the United Kingdom.

What we can help with

Account, sign-in or password issues
Questions about chores, rewards, routines or pocket money tracking
Billing, plan changes, cancellations and receipts
Refund requests (processed through Paddle — see our Refund Policy)
Data, privacy and family-account requests (see our Privacy Policy)
Bug reports and feature ideas

Payments & refunds

Paid KindTally subscriptions are processed by Paddle.com Market Ltd as Merchant of Record. To look up an order, download an invoice or request a refund directly, visit paddle.net. You can also email us at support@kindtally.co.uk and we'll help direct it.

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